Where can I see what happened on a call, message, workflow or agent run, and who changed something?

Use the Activity section. It holds your calls with recordings and transcripts, Messages (every email and text going in and out, so you can check whether a message went out), Web sessions (every chat on your chat widget), meetings with recordings and transcripts, your AI assistant sessions, form submissions, Runs, Audit log and Balance activity.

Runs: every agent and workflow interaction is a run. Open a run to see, step by step in a timeline, everything that happened. A step that did not work shows a yellow or red warning so it stands out, for example an SMS that could not be sent because no phone number was set.

Audit log: shows who did what in your account, which helps you work out when something changed or disappeared.

Balance activity: shows what you were billed and how much. Group by service to see what you are spending money on, break it down by day, or use the drop downs to break it down any other way.